IntrovertIT

INTRODUCTION INTO BUSINESS COMMUNICATION AND CORRESPONDENCE AT WORK

Join this course and learn secrets of verbal and written work communication in English.

May 13th - 16th, 2024

Improve your soft skills
Become an expert in communication with your colleagues and customers
Learn how to write e-mails quickly and efficiently

About this course

This course will give you a method of setting up good relationships with your colleagues and customers. Knowing the method, you will further develop a skill which is going to help you in all future relationships, no matter what position you take or what business you do. You will learn both, the ways of building healthy oral communication with colleagues/clients and using strategies of effective writing/messaging at work. During the course, we will take a look at different psychological types of customers and some techniques of building successful communication with each type. There will be no exams or tests in the end of the source, but during our meetings we’ll do a number of roleplays where we will imitate situations of real-life communication and discover ways to overcome shyness, build-up self-confidence, adapt to individual manners of your customer, use body language in your favor, and keep good relationships with them even if you belong to different psychological types.

Price

1000PLN 600PLN

Language

ENGLISH

Duration

2h X 4 meetings

Awards

Certificate

How it works

You will have four 2 hour-long online sessions with your coach. We use Zoom or Discord for all courses and workshops. You will receive meeting invitations once you complete the registration.

Each session will be done in a form of friendly online communication between all participants, where we will look at numerous examples of communication at work, characterize them, exchange ideas of how difficulties in communication could be overcome, identify certain patterns in human behavior, do dozens of exercises, and develop ways of dealing with different situations of communication and turning them in your favor.

There will be no homework, but between the meetings, you are very welcome to email / message your coach and ask questions or discuss some course-related materials.

Every member of this mini-course will get a certificate of participation in virtual version. You can also get a paper version if you want.

Syllabus

Meeting 1: Basic principles and characteristics of customer communication
- Introductions. About the training. Overview of anticipated results
- Communication at work: what is it like?
- Game of goals: basic principles of healthy relationships between people
- What are the characteristics of customer communication?
- The role of correspondence in business communication
- To write or to say?
Meeting 2: Different types of customers and how to deal with them
- Learn to use small talk in your favor
- An overview of customer relations statistics
- Different types of customers (yes, these quirky guys can be categorized!)
- The most common mistakes in customer communication
- Basic principles of healthy relationships within a group of people involved in a business
- Practice / Roleplay / Communication exercises / Useful vocabulary
Meeting 3: Communication with customer in writing
- How to write letters/messages to your customer
- All kinds of interaction in writing
- How to do it effectively: tips and techniques of successful writing
- Examples of email writing and messaging / Useful vocabulary
Meeting 4: Some win-win techniques of oral and written communication at work
- Useful tips for structuring your answers to questions in oral communication at work
- How to structure a text (methodology of putting together articles, posts, or texts of other purposes at work)
- Structuring your presentations, public speeches, podcasts, etc.
- Examples analysis, exercises, useful tips, speech and text templates
- Q&A

Trainer

Iryna

Hi! I am Iryna, nice to meet you :)
I'm a PhD in effective communication and an expert in communication psychology. I have devoted decades of my life to academia, business and management of international projects. Currently I develop business partnerships as a Senior Client Executive and devote my after-work time to career coaching. Hope I can help you to grow your communication and management skills!

I'm an author of "English for Your Job Interview", a self-preparation course for those who are about to have their job or customer interviews.

I find myself a very easy-going person, a happy mother and wife, an art lover, and an inspired jogger.

INTRODUCTION INTO BUSINESS COMMUNICATION AND CORRESPONDENCE AT WORK

About this course